Box Fort Outlet

Category: Customer Stories

  • Behind the Scenes: The Great Inventory Count

    Behind the Scenes: The Great Inventory Count

    Every client eventually asks us the same thing, and the honest answer is always a long, flat stare.

    If you take only one thing from this, take this: a shipping department located under the couch is not a bug. It is the product.

    The Short Version, Told Slowly

    Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.

    We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

    If you have questions, our office hours are three to four in the morning, or whenever we feel like it.

  • A Day in the Life of Our Quality Control Cat

    A Day in the Life of Our Quality Control Cat

    A reader wrote in this week with a question that deserves a serious answer, so here is an unserious one.

    Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.

    The Short Version, Told Slowly

    We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

    Experts agree that a warehouse mostly made of boxes is essential. Experts also agree that this is a very long way of asking for a snack.

    That is all for now. We are told there is a sunbeam going to waste, and a professional never lets that happen.

  • Customer Service Is Currently Napping

    Customer Service Is Currently Napping

    At Box Fort Outlet, we try to keep things simple, which means we complicate them and then take a nap.

    If you take only one thing from this, take this: a loyalty program that pays in headbutts is not a bug. It is the product.

    The Short Version, Told Slowly

    Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.

    Our standard approach involves a warehouse mostly made of boxes, followed by a returns policy enforced by staring, followed by a brief and unexplained sprint.

    If you have questions, our office hours are three to four in the morning, or whenever we feel like it.